Returns & Exchanges
At Ivoire, we want you to feel confident in every piece you wear; if your selection isn't perfect, we offer a seamless 30-day return policy for all unworn items. Our goal is to ensure your shopping experience reflects the elegance and quality of our brand.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all Ivoire tags attached, ensuring the garment is in its original, unworn condition.
Affix Shipping Label
Download and print the pre-paid return shipping label provided via email and securely attach it to the outside of your parcel.
Receive Your Refund
Once our atelier inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing